Contact

Questions, bug reports, format requests — we read everything.

Write to us right here — no account needed, and add your email only if you'd like a reply. Prefer your own mail app? Email support@everyformat.com.

Reporting a file that won't convert

Format compatibility is the hardest part of what we do, and real-world failure reports are gold. When a file fails, its row has a Report this file button: it sends the error, the file's format, size and dimensions, the camera model for RAW files, and your browser — never the file itself or its name — and you can review or untick each detail before sending.

Writing to us by email instead? Please include the file format (and for RAW files the camera model, e.g. “CR3 from a Canon R6 Mark II”), your browser and operating system, and the error shown on the file's row. Because everything runs in your browser, we never see your files — attaching a sample file is entirely optional, but it helps us reproduce the problem if you're comfortable sharing one.